Finding the right VW auto mechanic is one of the most frustrating, costly, and time-consuming tasks. Caught for years between the excessive costs of dealerships and the shoddy work of my local mechanic, I feel very lucky to have found L & M Foreign Cars. My first visit began with a ride around the block with Bill, the owner of the shop. As he drove, I was instructed to listen for anything unusual, which might include rattles, hums, clicks or grinding coming from my car. I was relieved to find that there were no such sounds, but I still needed a significant amount of maintenance work after years of bringing my car to a lousy mechanic. Bill and his son Michael were exceptionally courteous and patient, taking extra time not only to tell me what my car needed, but also to explain to me in detail why the repair was necessary, visually show me what the problems were, and explain how to avoid them in the future. They also worked with me to create a prioritized list of repairs, so that I could manage them within my budget. In a culture so devoid of quality customer service, this family-run business excels in personalized care and exceptional quality work. My car is running like a charm! But should I need maintenance or repair work in the future, I would absolutely return to L & M!