5

Very good service and always has the customers best interest.. I have a 2008 750Li and there isn't a problem they can't fix...

5

Excellent service, they keep me abreast of problems along the way - sending photos to show damage. Problems are explained well and I feel like they are concerned about my wallet. I would highly recommend them.

5

Excellent customer service, knowledgable, rigorous and accommodating. I would highly recommend and utilize them for my foreign car(s) maintenance.

5

I really want to thank Bill and Michael for taking such good care of my Mini. The level of professionalism at this shop is beyond whats offered anywhere else in brooklyn. Not only did this Bill and Michael solve my problem with my car, they informed me every step of the way and I had complete confidence that I would be taken care of. This is what you would want in a mechanic and I couldn't be more blessed to have found this shop. Thank you so much for everything you do. I will speak very highly about this shop to anyone with a mini or a foreign car for that matter, These guys know their stuff!

5

If you have always gotten your precious MINI or BMW serviced in Manhattan and are worried about whether a family owned business in Brooklyn could possibly do as good of a job - forget it. These guys are better. They are more honest. And they are much more affordable. And its great being able to talk to the actually mechanic that fixes your car instead of some idiot "sales advisor" that has no clue about how cars run. It is also enlightening to find out all the things that your dealer was supposed to be doing when you were pressured into buying that extended warranty. Filters, fluids, brakes, oil, wipers, etc....did they really change them? probably not. Glad I made the trip to brooklyn.

5

These guys are good fixed overhearing on my 2002 vw passat & I'm goo driving for 2weeks now will leave further details. Great so far

5

Fantastic customer service, high quality work (and an amazing dog). I have been taking my Mini Cooper to them for years and they have always been a pleasure to work with and I can truthfully write that I actually enjoy taking my car to the mechanic. Anytime I’ve had any issue with my car (either mechanical or for body work) they take the time to explain all repairs and are patient and responsive to my many questions. I’ve brought my car to other mechanics for minor issues including flat tires, oil changes, or annual inspections and have had the cliché bad experience of dishonest repair shops. Recently I brought my Mini to another garage for what I assumed would be a minor repair to my air conditioning system. I was informed by the mechanic that my car needed a new radiator and coolant system, which would have potentially cost thousands of dollars. I immediately collected my car and drove it to L&M, they correctly diagnosed the issue and fixed the outside temperature gauge and a/c . They saved me a lot of money and got my car fixed in a day. Everyone at L&M is pleasure to work with and my 2002 car is in great shape thanks to their expertise. I highly recommend L&M for any car repairs, 6 stars if that was an option!

5

It's hard to describe how good these folks are at what they do. I'm 62 years old and I've owned quite a few foreign cars and dealt with quite a few mechanics over the years, some of whom have been very good. But L & M is something else. There is a level of pride and professionalism and knowledge and integrity in the way they go about their work that exceeds any expectations that any sane person should have. To be a little more specific: They start by sitting down with you and hearing exactly what you have to say. Then they test drive your car, run the computer codes, and determine what's wrong with it. Then they engage you in an intelligent conversation about the nature of the problem and how they propose to fix it. If there are options, they tell you the options. If there are multiple problems, they rank the multiple problems in the order in which they feel they should be addressed. And at every step of the way, they tell you what the work will cost. Then, if you give them permission to fix your car, they do exactly what they said they were going to do. They expect to be well paid for their work -- they're professionals, after all, and they know how good they are -- but if there is any way they can save you money without compromising the job, they will let you know. The only downside that I can think of is that you come away from the experience of doing business with them wondering why all commercial transactions can't be like this.

5

Having our car fixed at this garage was a wonderful experience.Really nice people and they do excellent work.Very fair honest prices.

4.5

This review is coming late, but better late than never I say! In August my 2001 VW Beetle broke down, and being fairly new to the city, I wasn't sure where to take it. L&M happened to be the closest foreign car auto body shop to where I live, but it also turned out to be the best. After checking out the car, they told me it needed some pretty pricey repairs--my first thought was, am I being taken advantage of since I'm a young woman and don't know a thing about cars? It's a horror story you often hear when it comes to mechanics and body shops. But I happened to have some connections with the VW dealership in Chicago where I used to live. I ran the pricing by them at their body shop and it turned out it was all standard pricing--it was just that what I needed fixed was incredibly labor intensive and the parts were expensive. I am glad that I checked, but I am even more pleased with the fact that the mechanics at L&M are honest and hard working. In the end, they even did a few small services that they didn't even charge me for, going above and beyond for a clueless city girl. Now the car runs like a dream, and I've been informed that I have a year warranty: basically if I have any trouble with what they fixed, I can bring it into the shop free of charge. I will definitely be returning to L&M!

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