It's hard to describe how good these folks are at what they do. I'm 62 years old and I've owned quite a few foreign cars and dealt with quite a few mechanics over the years, some of whom have been very good. But L & M is something else. There is a level of pride and professionalism and knowledge and integrity in the way they go about their work that exceeds any expectations that any sane person should have. To be a little more specific: They start by sitting down with you and hearing exactly what you have to say. Then they test drive your car, run the computer codes, and determine what's wrong with it. Then they engage you in an intelligent conversation about the nature of the problem and how they propose to fix it. If there are options, they tell you the options. If there are multiple problems, they rank the multiple problems in the order in which they feel they should be addressed. And at every step of the way, they tell you what the work will cost. Then, if you give them permission to fix your car, they do exactly what they said they were going to do. They expect to be well paid for their work -- they're professionals, after all, and they know how good they are -- but if there is any way they can save you money without compromising the job, they will let you know. The only downside that I can think of is that you come away from the experience of doing business with them wondering why all commercial transactions can't be like this.