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2/27/2013
Eric Zinn
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After putting up with the incompetence on several levels of the local BMW dealer in Brooklyn and after two experiences with them ripping me off for jobs that were either done poorly or their attempts to get me to pay for 'fixes' for things they broke and them telling me they no longer want my business when I called them out for their faulty repairs, it was a pleasure to 'find' "L&M" , Billy (Proprietor), his son Michael and the 'Techs' they employ. They truly 'Fix What Others Can't' and demonstrated this credo several times. While L&M's prices may seem high, I have gotten used to the high cost of maintaining a BMW. In paying for repairs and vehicle maintenance at L&M I can at least be sure the repair was done right the first time and if the repair was not completely satisfactory and the problem persists I know Billy, Michael and the crew will stand behind their work. It is a pleasure dealing with this facility and recommend L&M highly and with no reservations!
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1/16/2012
Dillon
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Finding the right VW auto mechanic is one of the most frustrating, costly, and time-consuming tasks. Caught for years between the excessive costs of dealerships and the shoddy work of my local mechanic, I feel very lucky to have found L & M Foreign Cars. My first visit began with a ride around the block with Bill, the owner of the shop. As he drove, I was instructed to listen for anything unusual, which might include rattles, hums, clicks or grinding coming from my car. I was relieved to find that there were no such sounds, but I still needed a significant amount of maintenance work after years of bringing my car to a lousy mechanic. Bill and his son Michael were exceptionally courteous and patient, taking extra time not only to tell me what my car needed, but also to explain to me in detail why the repair was necessary, visually show me what the problems were, and explain how to avoid them in the future. They also worked with me to create a prioritized list of repairs, so that I could manage them within my budget. In a culture so devoid of quality customer service, this family-run business excels in personalized care and exceptional quality work. My car is running like a charm! But should I need maintenance or repair work in the future, I would absolutely return to L & M!
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12/1/2011
Jeff
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I have an Audi A4 with a 155K miles. I took it in thinking that I would replace the timing belt and fix a coolant leak, and be able to keep the car running for at least another 20K. I told Michael as much when I brought the car in for the work. He could have easily taken the job as is, but after a full diagnostic on the car, he identified several other needs, which pushed the cost of repairs much higher than the actual book value on the car. I'm sure he could have sold me on during all or some of the work, but instead the recommendation was to sell it. I feel like I got straight advice. The guys there are all friendly and knowledgeable. The price quote I received was very competitive. I'll be back the next time I need some work done.
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