5

L&M is a rare combination of honesty, integrity, and competence. They earned my business when they answered my cold call after experiencing a brake failure on a drive to NYC from out-of-state. The founder, Bill, advised me on making sure my car was safe to operate, and had me bring it in for evaluation. They then spent nearly two weeks completely re-doing the brake system, sourcing hard-to-find parts, fabricating subcomponents where needed, and addressed other obvious non-brake problems, such as an exhaust leak and a resistor meltdown. I was able to drive the car back home safely, and soundly. I’ve returned three more times and they’ve fixed chronic problems that the home mechanic couldn’t, or wouldn’t, address: a cracked ABS sensor ring on the front axle, a frozen rear windshield wiper, a detached interior panel on a sliding door, a sagging headliner, a misbehaving sun visor. They put their knowledge to a series of engine codes that kept popping up. Oh, and they replaced the front struts. The founder’s son, Mark, who effectively runs the operation and his chief mechanic, Peter, who has a restorer’s mentality and ability, are unique personalities and allies. Mark and his father kept me apprised of progress, sending pictures, and Peter explained in detail everything he was doing, or had done. It was a reassuring and rewarding interaction. I wish I had known about them sooner, and that they had been servicing my car since the beginning. They could have turned me away for not having an appointment, or because my car was a 21 year old VW with hard-to-find parts and unique problems, but they didn’t — they tackled my problem head-on. Yes, bring your car to L&M and you will keep bringing it back. I know I will.

5

I hope this review I am about to leave helps others like it did when I visited this page and read the reviews. I am absolutely blown away and astonished by the Service, Professionalism, Courtesy, friendliness and pure kindness, My girlfriend received from these guys. Bill Wow I am speechless I am forever grateful. The service and work done by you, and your staff on my girlfriend BMW was absolutely brilliant. Top class service. If you’re looking for a place to do get honest work done, I absolutely can tell you, look “no further” if you don’t believe me drive down there and have a conversation with this gentleman. This was my girlfriend first time at this establishment mind you he went above and beyond. A true gem. I am very harsh when it comes to customer service. So please don’t take this review lightly. By far the best I’ve been to or dealt with.THANK YOU, so much for your service. I’m just beyond grateful. The car works perfectly now, the heater, the brakes, inspection, and check engine light, all fixed. 10/10 review well done!

5

Father & Son personal and meticulous approach to servicing my vehicle… respectful and accountable to customers… I’ve had a lot of cars. Worked on them myself and have had several places work on them. Best mechanics experience I ever had. Moved from Brooklyn to Albany and travel back here to get my vehicles worked on. Honorable and trustworthy expertise.

5

after six months going back to land rover for service with a engine light thank GOD I came across L M .fanily could sleep at night. went to land rover with engine light they replace time chain light came back I had plugs and coil replace .code was engine misfire light comes back .I'm going nut , went back to land rover . left s u v there few hours later phone call from them telling me they need more time to diagnose problem another $ 200.40. I said. o k need to know problem. 3 or 4 hours later phone call they found problem wow very happy they tell me you need A C compressor .that what causing light to come on. When they tell me the price to replace the compressor I froze .I told them don't do nothing .coming to pick up car. That was $450 00 that when google. Found L M . engine light still on withing 15 minute light was gone still off .my s u v runs great I'm very happy. thank you BLLY and MARK excuse my writing IM! 82years old.

5

I discovered L&M while in despair after visiting Bay Diagnostics for service on my 2006 Land Rover LR3. To be blunt, I had a horrible experience at Bay, they essentially told me that the repair was too extensive and I should just trade in or sell my vehicle. After meeting Billy and taking a test drive, he told me the car was great and needed a rear differential, he said he could locate the part and get my vehicle fixed for a reasonable price. Billy was optimistic from the start and after a short time I was back on the road. Billy and his son are complete pros, they offer old school personnel service and and don’t attempt to sell you what you don’t need. They seem to enjoy seeing people drive away in their own cars with a smile on their face, highly recommended! Sp

5

I have been looking for a shop to service my 2011 bmw 535i xdrive for the longest. I recently got an oil change from a freelance mechanic but as soon as I left my check engine light came on and a notification of a drivetrain malfunction. I took it too another mechanic I knew he just said since I recently got my oil changed the notifications will go away soon. So I drove with those notifications on and off for about three weeks. I tried to meet up with the second mechanic again but got the run around. So I googled shops that service foreign cars and LandMforeigncars came up. It was Sunday n they were closed. So I filled out the form to see if I could come in early Monday. Monday came. I decided to call. I didn’t know it was a father and Son owned shop. The father picked up. I explained to him the problem I was having and he told me to come in. As soon as I got in he popped the hood saw the leak and figured out the problem almost immediately. The guy that changed my oil either broke off a piece of the cap or forgot to put it back and it was causing oil to not distribute to the certain places it was suppose to go. He got me a new cap. Gave me an engine flush Re did my oil change, cleared the codes. Told me to drive it and come back Thursday to make sure it was better. Today is Thursday I brought it back. And my baby is back to normal and the power I was missing out on also came back lol. This will be the only place I take my car now.

5

I really can’t sing L&M’s praises enough. I have an Audi Q5 that I absolutely HATED getting serviced at any of the Audi dealerships in New York. Even under warranty, there would always be some hidden charge, and I always walked away feeling robbed and lied to. I finally got lucky on a yelp search and found these guys. I went to them about a year or so ago for new brakes and was more than happy with the service and the pricing, but it’s really this last recent visit that made me truly love them. My tires were on their way out, and my steering was acting wonky. I stop by less than an hour before closing, and Bill graciously takes my car, and myself and my 4 year old around for a test drive. After checking everything out, for free, he says there’s nothing steering related affecting the feel of the car, but my tires *may* need to be replaced (they did, I just had no time in my work schedule to get away to have them changed). After about a week later , one of my old tires finally blows on me...after a 16 hour day...a really great surprise to a really long day. I call L&M the next day, and while they aren’t a tire shop, I tell them how incredibly limited my time during the week is. They take care of ordering the tires no questions asked, they were even willing to text with me once I found the correct information regarding tire size, and Monday morning first thing they took my car and changed everything out. I don’t even think the wait time was longer than 45 mins total. If this were a dealership, I wouldn’t have seen my car for at least a week, I would have had to hound them for information on pick up, waited at least an hour to pay on pick up day, and aside from all of that, I would have paid wayyyyy too much for tires and labor. Bill and his awesome son Mark are the hardest working guys, they are beyond professional, they actually care about people, and they are honest and upfront. I never thought I’d say this, but I really really like and trust my mechanics. Maintaining my car is no longer an insanely expensive chore that I dread. Thank you fellas!!

5

This is the most amazing repair shop I have ever visited Billy and Mark are deeply concerned about the results that they can achieve for the customers and go more than the extra mile to ensure satisfaction They have done numerous mechinal and body work jobs for me and everything is done with the greatest care and to the highest quality I would not take any of my vehicles anywhere else But be aware that due to their expertise they are in high demand. Make sure you have an appointment as they are always busy fixing what no one else can

5

Own a Honda. Stopped by this shop regarding a question on my ac unit not cooling enough. The owner's son Marc gave me some suggestions and who to go see despite the fact they don't work on Hondas. I stopped by again recently about catalytic converters and again pointed me in the right direction. If and when I buy a Benz, Audi or Bimmer, I'll be servicing my vehicle with L&M! Thanks, Mark

5

I was treated Extrememly well at this auto shop! I definately give them a five star, and encourage everyone to take their car needs to them. They went far beyond the normal and out of their way to serve me. Good job, Men!!! God bless you!!!!

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