11/11/2019 Christy I really can’t sing L&M’s praises enough. I have an Audi Q5 that I absolutely HATED getting serviced at any of the Audi dealerships in New York. Even under warranty, there would always be some hidden charge, and I always walked away feeling robbed and lied to. I finally got lucky on a yelp search and found these guys. I went to them about a year or so ago for new brakes and was more than happy with the service and the pricing, but it’s really this last recent visit that made me truly love them. My tires were on their way out, and my steering was acting wonky. I stop by less than an hour before closing, and Bill graciously takes my car, and myself and my 4 year old around for a test drive. After checking everything out, for free, he says there’s nothing steering related affecting the feel of the car, but my tires *may* need to be replaced (they did, I just had no time in my work schedule to get away to have them changed). After about a week later , one of my old tires finally blows on me...after a 16 hour day...a really great surprise to a really long day. I call L&M the next day, and while they aren’t a tire shop, I tell them how incredibly limited my time during the week is. They take care of ordering the tires no questions asked, they were even willing to text with me once I found the correct information regarding tire size, and Monday morning first thing they took my car and changed everything out. I don’t even think the wait time was longer than 45 mins total. If this were a dealership, I wouldn’t have seen my car for at least a week, I would have had to hound them for information on pick up, waited at least an hour to pay on pick up day, and aside from all of that, I would have paid wayyyyy too much for tires and labor. Bill and his awesome son Mark are the hardest working guys, they are beyond professional, they actually care about people, and they are honest and upfront. I never thought I’d say this, but I really really like and trust my mechanics. Maintaining my car is no longer an insanely expensive chore that I dread. Thank you fellas!!
7/13/2019 Bill Moore This is the most amazing repair shop I have ever visited Billy and Mark are deeply concerned about the results that they can achieve for the customers and go more than the extra mile to ensure satisfaction They have done numerous mechinal and body work jobs for me and everything is done with the greatest care and to the highest quality I would not take any of my vehicles anywhere else But be aware that due to their expertise they are in high demand. Make sure you have an appointment as they are always busy fixing what no one else can
5/8/2019 Anonymous Own a Honda. Stopped by this shop regarding a question on my ac unit not cooling enough. The owner's son Marc gave me some suggestions and who to go see despite the fact they don't work on Hondas. I stopped by again recently about catalytic converters and again pointed me in the right direction. If and when I buy a Benz, Audi or Bimmer, I'll be servicing my vehicle with L&M! Thanks, Mark
3/13/2019 Anonymous I was treated Extrememly well at this auto shop! I definately give them a five star, and encourage everyone to take their car needs to them. They went far beyond the normal and out of their way to serve me. Good job, Men!!! God bless you!!!!
1/27/2019 Lardrell Climer From the first time i had my car serviced here i knew i could trust the owner and his son. On two different occasions they could of taken me for a ride but didn't. They will never fix your timing belt and not fix the bad pulley like other shops will. I will travel from Jersey just to have my car fixed by them. Do yourself a favor bring your car here.
9/19/2018 Anonymous BEWARE!!!!! This shop masquerades as a friendly family business I took my BMW in there for repairs $2300 later I still have the same problem and also was told I need a new transmission something didn’t sit right this is a fraud shop please beware took my car to another shop on Staten Island and the problem was only $1000 beware of Ellen this shop masquerades as a friendly family business I took my BMW in there for repairs $2300 later I still have the same problem and also was told I need a new transmission something didn’t sit right this is a fraud shop please beware took my car to another shop on Staten Island and the problem was only $1000 beware of L&M
3/7/2018 Chris Billy the owner of L&M has worked on the different cars I've had over the last 25 years; from an Audi 5000 to the Lexus GX470. He has always fitted me into his schedule when I needed work done. Billy is a knowledgeable mechanic who can fix what others can't. He has taught mechanics. He explains the problem in simple terms For these reasons he is worthy of 5 stars.
2/11/2018 Wayne I first went to L&M Auto repair about 30 years ago .. when I moved out of Brooklyn my daughter who still lived there used their services for her Toyota truck .. I hadn’t been there in maybe 10 years when I began having problems with my son s Audi that no mechanic seemed able to fix. Then the light went off in my head .. L&M .. so I took the 45 minutes ride to Brooklyn and they solved the repair .. the next time I went a few years later was for my daughter s 325 bmw convertible. While going to school near Atlanta she had problems with the car .. they ga e her a new battery then a new alternator then s new starter and the car kept failing. I had it towed to ny and L&M found and repaired the shirt that no one in Atlanta could fix . When you have a problem like a shirt no ordinary mechanic is capable of a repair line that . So when you have an Auto problem that no one else can fix L&M will find and fix the problem
3/28/2017 Ahmed I took my 2011 BMW X5 to L&M due to vibration everytime i'm making a turn. I met with Michael and Bill, They told me what needs to be done and pointed out some other issues that BMW Quality life tech could not advice me off, after they ran diagnostic . My Suv was finished in timely manner and run great. I would highly recommend them and use their service again.
1/20/2017 Michael Hall An engine belt on my 2005 Mini broke and I could barely drive the car to L&M without it overheating. Car was repaired same day and I have had no further issues! They do a great job.
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