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GREAT SHOP! best shop by far: i really don`t like going to shops,because it a giving fact all are rip offs,but i took my car to this shop and i was amazed that Bill and mike the son the owners was very patient and very experienced in cars,with state of art computer to tell you what wrong with the car,no guessing games,my car came out working like new and the price was right too,i highly recommend his shop to every woman out there and men too,thank you Bill and MIKE |
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L & M deals with customers as long term relationships and German cars as machines .. ;) There are many reasons why these guys have been servicing German machines for over two decades. Firstly, they don't work on your car as if it's just a "car"-- instead, they recognize that German autos are first class machines, requiring care, knowledge, patience and detailed, careful work. Second, unlike dealers and other mechanics, these guys recognize the value of running a business with long term customer relations. They regard each and every customer with respect, attention, and careful regard to respect the customer's wallet- I know it seems incredible in this day and age, but these guys are keen to foster customers for the long run. In my case, a few months ago, my Audi broke down in a Manhattan garage, and based on the reviews, I gave L & M a call. Bill came on the phone, and despite never having met me, he patiently listened to what I had to say, made some recommendations on how to get the car started. Once this was done, I drove over to Brooklyn, and they looked at my car, despite lacking an appointment- they saw that I was out of town, and needed help badly. Billy and his crew, went over the car in detail, identified the problem, and charged me a very reasonable price and quick around time You dont get the nagging feeling you're paying too much, nor are you pestered with tales of what else is wrong with your car. They were so nice, that while the CPU was plugged into the car, Billy installed a software patch for my transmission which made the car faster- for FREE! Where else will you get such service? It's no wonder I travel from Boston to Brooklyn just to get fair, honest, professional work on my investment. As an economics professor, I appreciate L & M's business philosophy of cultivating long term relations- these guys are a gem !! Highly recommended!! Do note that German cars are machines and work may take longer than expected-- but an ounce of prevention with these guys will save you an unpleasant breakdown later. |
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Great service!! |
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Knowledgeable, Skilled and Honest ;) I actually used L&M's customer reviews to gain assurance that this was the place in NYC to go with my 1995 Audi Quattro Sport. Bill and Michael were great. Bill caught the fact that my timing belt had never been changed in 12 years.This saved my engine and me from ending up on the side of the road somewhere. He also fixed my air conditioning by recharging the freon instead of going inside the dashboard which would have been very expensive. The most surprising thing was that he wouldn't touch my car until I had checked with my previous mechanic to see if the timing belt had been changed. He also wouldn't evaluate the air conditioning until the outside temperature was warm enough to get an accurate reading. Much as I simply wanted both these things fixed, he wouldn't do it for me if it wasn't necessary. This showed great integrity and professionalism. He put the proper oil into the car as well as the proper non-corrosive anti-freeze. It's the little details that will keep my car running like it's brand new. I am very happy to have found L&M. Definitely worth the trek from Manhattan. |
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