Quite Simply, the answer.!
I am a very fussy guy with a probably too close and personal relationship with my 94 BMW 7 series. These are magnificent cars but can be bedeviled with lots of little problems which my other mechanic had thus far been unable to really analyze and address. Where they kept just tossing my money at the problem, Bill and Michael at L and M really took the time to listen to me, drive the car with me, diagnose it right the first time. Very patient with explaining what they are doing and why. My one suggestion: bring your car in first thing on Monday if you can. They get steadily more busy as the week goes on.
Pros: Very nice. Real analysis, they really know cars and won't tell you you need to do more than necessay
Posted on
08/06/2007
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STOP LOOKING & JUST GO HERE!!
These guys are THE BEST. PERIOD. We did our homework, like many car owners, and after so many rave reviews...well how could we refuse? We gave them a call and headed out after confirming that do check out beat up little Toyota's in disguise. (Some day they'll be caring for our Mustang, Vette, & the Mini we plan to have!) In all seriousness, they treated us like family. I couldn't believe I could feel so at home at their shop. Aside from that 'family friend' feeling, Bill gave our car what she needed, seriously good repairs at a price that didn't make us broke. They even figured out that whomever took care of our car last put a seriously generic part that was killing our oldie ride. They chucked it, got us the right, brand new piece and the next thing we knew we were driving away, quiet and with our new inspection sticker...the old tigress passed the inspection thanks to these guys! Plus, even though they don't do the inspections, they were AWESOME enough after repairs to take them to a near by place, get her inspected and passed and hand the car over to us over all taken care of. OK, IF THAT'S NOT CUSTOMER SERVICE...I REALLY THEN MUST NOT KNOW WHAT IS!! I felt like our oldie but goody car was being treated as if she was a classic Cadillac. That's just the mechanics...add on the straight to the dire repairs, kind and fully clear explanations, awesome price, and wonderful personal service by all, especially Bill himself, what can I say? It's an honor to do business with these guys. I hope their business lives long and prospers. I will ABSOLUTELY be back. It was a well worth trek out there that I won't mind doing for any auto I have. I have passed their info to my car owning buddies...b/c I know they are getting hood-winked! I LOVE YOU GUYS!!! wait, I think our car loves you more! LOL. Great work, keep up the awesome service! To all looking - go go GO here! Bless you all!
Pros: PRICE, REPAIRS, DETAILED, CUSTOMER SERVICE Like Royalty
Posted on
07/11/2007 |
